Shop built by Global Tech World Ltd
CLEMCraft is the main distributor of goods made by members of the womens’
charity CLEM in Bolivia , Comunidad de Libertad y Esperanza de la Mujer, produced under ethical standards using traditional aguayo cloth that is woven by the Amayran weavers and sold by Amayran women in La Paz, Cochabamba and Santa Cruz.
All products are produced in a variety of colours.
Each product is handmade and may vary slightly in size and design from those seen on the website and in our leaflets.
CLEMCraft is dedicated to your total satisfaction. If you have any suggestions or comments please email us at : ros.hick@hotmail.com
By entering this site you agree to abide by the terms and conditions thereof.
The placement of an order either online or by telephone indicates your acceptance of these terms and conditions.
These terms and conditions are governed and constructed according to English Law. These terms and conditions do not affect your statutory rights.
Price and availability are subject to change without prior notice. All goods will remain the sole property of CLEMCraft until payment is received in full. All products are subject to availability and may be withdrawn from sale at any time. If an ordered product cannot be supplied for any reason we will offer an alternative (if available) or give a full refund (please see under “ Delivery & Returns ” below). In the event we are unable to fulfil an order due to insufficient stock, the customer will be notified of the delay and should this prove unsuitable, a full refund will be given.
Placing an Order
You can place an order with us via our website www.friendsofclem.org
By submitting your order you are offering to buy goods and allowing us to use your personal details for the sole purpose of supplying those goods.
Be assured that we do not pass your details to any other parties.
All online orders are confirmed as received through sending an auto-
By purchasing any product or item you are thereby agreeing to these terms and conditions.
Click here for information on Deliveries and Returns.
We try our very best to answer all emails within 3 working days (Mon – Fri).
If emailing regarding the status of a new order please allow at least one full working day before doing so. To help us help you, please include the customer PayPal number, and the postcode used on the order.
Product Information
CLEMCraft has made every effort to ensure that all product information held on this website is accurate. but given CLEMCraft’s open policy on returns ( see below under “Returns”) CLEMCraft exclude any liability for any inaccuracy.
Each product is handmade and may vary slightly in size and design from those seen on the website and in our leaflets.
Products may be subject to being discontinued by the producers without notice. If you order such a product we will offer the replacement model, or refund the purchase price in full.
Pricing
All prices are in pounds Sterling and are inclusive of VAT at the then prevailing rate at the time of purchase.
Payment & Security
For your security and privacy all credit card numbers are encrypted in the software
when the order is placed using 128-
We accept most major credit cards including Visa, MasterCard and Switch.
We do not accept American Express or Diners Club cards.
Credit/debit card payments are taken at point of order on all sales. We also require the cardholder’s full name, address and telephone number when accepting a credit/debit card payment. These must match the exact details registered with the card issuer.
Incomplete or incorrect details will result in a delay processing your order. If we are unable to confirm the identity of a customer we may carry out further security checks that may delay the processing of your order. As the supplier we reserve the right not to supply goods if we are unable to reach a satisfactory conclusion to a security check.
We may on occasion ask you to email further proof of identity. We may on occasion ask the customer to supply their credit/debit card details to carry out a further security check.
If you suspect your card has been used fraudulently at CLEMCraft please contact your card issuer.
Refunds
A refund can take an estimated 3 working days to clear the banking system. If you have requested a refund on an order, please allow this time to pass after receiving the refund confirmation email.
Privacy Policy
CLEMCraft does not disclose any customer information to third parties.
Delivery & Returns
Delivery Timings
Where items are in stock, we aim to despatch all orders within 28 days. Products
are delivered by Royal Mail or Courier service and deliveries are generally between
9.00am and 5.30 pm Monday to Friday. All goods are sent either Recorded Delivery,
Special Delivery or Courier Service and are therefore traceable should a delay occur.
Items must be signed for on receipt and if you are not in a card will be left for
you to either re-arrange delivery, or you will be able to pick up your purchases
from a local depot. Packages sent by courier and asked to be left in a garage, porch
with a neighbour etc. are left at your own risk and no liability rests with either
CLEMCraft or the Courier Company.
We aim to keep product listings on our website in – line with stock levels. However in the unlikely event that an item is out of stock, delivery would be subject to delay in sourcing from the manufacturer. If this occurs we will of course inform you and confirm whether or not you still wish to proceed or would prefer a refund.
Delivery Rates
Our standard delivery charge is a flat rate of £4.75 within the UK.
We do not deliver outside the UK (which term includes the Channel Islands and Isle of Mann).
In all cases if the actual shipping cost is greater than the one quoted we will email you with full details before processing your order.
Damage in Transit
If goods arrive in a damaged condition you must make note of this on the delivery note and contact us immediately at : jasetr@googlemail.com or ros.hick@hotmail.com
Shortages and Incorrect Goods
If you take delivery of the wrong product please note this on the delivery note and contact us immediately at : jasetr@googlemail.com
It is the customer’s responsibility to ensure that what they are signing for is indeed being delivered.
Shortages must be noted on the delivery note and you must contact us immediately at: jasetr@googlemail.com or ros.hick@hotmail.com
Returns
Please note that we cannot accept returns of earrings for pierced ears.
In all other cases other than such earrings, should you not be completely happy with your purchase you may return it unused, in its original condition complete with all tags and packaging within 7 days for a full refund. Items being returned should be packaged suitably. If they are returned damaged due to unsuitable packaging a refund will not be given. This does not affect your statutory rights.
Please include a note of the problem and the delivery note.
We suggest that you return items via Royal Mail’s Recorded or Special Delivery service or similar traceable service.
Items should be returned to:
Internet Sales
CLEMCraft
Sunningdale
1696, Wimbourne Rd
Bear Cross
Bournemouth
BH11 9AL
All items despatched from CLEMCraft are inspected before despatch however products delivered which are faulty should be notified to us within 2 days of receipt. Please return to us as described above, include a note of the problem and the delivery note. Upon receipt of the goods and confirmation of the fault you will be offered either a replacement or full refund, providing the item is complete and in its original packaging.
This returns policy does not affect your statutory rights.
Complaints
In the unfortunate circumstance you feel you need to complain about any area of the service received from CLEMCraft please feel free to put it in writing to the following address:
Internet Sales
CLEMCraft
53, Dundalk Lane
Walsall
West Midlands
WS6 7AZ
CLEMCraft Community Interest Company ,Registered Number 7029301 is the Trading Company of Charity Company Friends of CLEM Registered Charity Number 1131314, Company Number 6770390
